Orders

Here you will find all information about shipping. If there is no answer to your question,

you can contact us at any time info@vitayes.us or through that contact form to contact.

How much does the shipping cost?

Free Shipping on orders above $29.

Further shipping costs abroad depend on the country, you can see this in the order process.

How can I pay my order?

We offer different payment methods. The most popular are among others Amazon Pay, Paypal and Payment by Klarna, credit card, etc. is also possible. Please select the desired payment method in the order process. If you have any questions, please feel free to contact us by email at support@vitayes.us.

 


What are the shipping options available for my order?

We offer standard shipping for all orders within the United States. The shipping method selected at checkout will determine the delivery time frame. Typically, standard shipping takes between 3 to 7 business days, depending on your location.

How much does shipping cost?

Shipping costs are calculated at checkout based on the weight of the items in your cart and the delivery destination. For orders over $29, we offer free standard shipping within the United States.

Can I track my order once it has been shipped?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery time frame, please check the tracking information provided in your confirmation email. If there are any discrepancies or if the package appears to be lost, contact our customer service team at info@vitayes.us for assistance.

Do you ship internationally?

We do ship internationally.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us immediately at info@vitayes.us with your order number and a description of the damage. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible at info@vitayes.us. We can only make changes if the order has not yet been processed for shipping.

What is your return policy for shipped items?

Our return policy allows for returns within 15 days of purchase. If you are not satisfied with your product, please notify us at info@vitayes.us to initiate the return process. Ensure that you have your receipt or proof of purchase ready.

 


Can I change or cancel my order afterwards?

Please send us a short message and we will check whether a change is still possible. If your order has already been sent, it is unfortunately no longer possible to change it.

My package arrived damaged. What do I do now?

Let us know by email and we will be happy to send you a replacement or refund the purchase price.

How do you handle returns?

Let us know by email about your return request and we will decide in each individual case whether you have to send the product back to us and, if necessary, send you a return label.

How are refunds made?

Refunds will be returned to the original form of payment.